LOCAL ORDERS
Delivery
After placing your order, please allow 3 - 5 working days for processing and delivery. A tracking number will be issued upon order is processed.
In-store Pickup
If you wish to collect the purchase in our shop, self-pickup will be shown as an option during checkout. For orders placed before 4pm, collection will be ready on the next working day. Orders placed after 4pm, collection will be on the 2nd working day.
| Collection Time Slot 1 | 12.30noon – 2:30pm |
| Collection Time Slot 2 | 3:00pm – 5:00pm |
If your pickup-ready date falls on a public holiday, it will instead be ready the following business day. You have up to one week to come and pickup your order.
INTERNATIONAL ORDERS
All international orders are shipped via DHL Express Worldwide. Delivery times vary with different countries. Orders are processed within 1-3 working days unless otherwise stated. Your order status will be updated in your account when orders are processed. (Does not apply to Guest Checkout). Do expect delays during peak season and during special online-only releases.
CUSTOM TAXES AND/OR DUTIES
Customs taxes and/or duties are imposed by your country, not us. It is completely out of our control as to what these charges are and if you will be charged. Please contact your local customs office to find out more before placing your order.
Any costs incurred resulting from your item(s) being returned to us due to failure to make payment will be borne by you. Any balance will then be credited back to your account within 7-14 working days.
